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Marketing Communications

This guide explains how to set up and manage marketing promotions and communications

Table of Contents

Campaign List

Promotions

Templates

Campaign List

Set up an email/SMS marketing campaigns to enhance communication with customers

Step 1: Add a New Campaign

Select a template. These templates can be customized in the next steps 

Step 2: Customize Campaign


Step 3: Choose Recipient

To create a custom group of recipients, go to Customer Profiles

Step 4: Review and Publish

How to increase customer email and text message limits?

Merchants get 1,000 free emails and 100 free texts. To add more, call ABC customer service. Rates: $15 for 10,000 emails or 1,000 texts, with a $15 minimum deposit.

Create a new promotion

Dashboard > Marketing > Promotion

Step 1: Click the "New Promo" button

Step 2: Select Promotion type

  • Special Price Item: Highlight specific items at a discounted price to attract dine-in customers (Ex. $1 Appetizers)
  • Discount Event: Offer time-limited discounts (% or value) on drinks or the full menu Modifier prices will not be affected by the promotion.
  • Items Min. Purchase Discount: Reward customers with a free item after they meet a minimum purchase amount
  • Orders Min. Purchase Discount: Provide a discount on the total order when customers reach a set purchase threshold
  • Buy One Get One (BOGO): Offer a free item or discount (% or value) for every one they purchase.
    • This promotion can be applied to one item or multiple items. When there are enough items with this promotion added to the order, the POS will find the lowest-priced one and apply the discount to it.

Step 3: Input Promotion Information



    Manage Promotions

    Enable/disable promotion from the promotions homepage by clicking on the toggle. You can also edit individual promotions by selecting the promotion. 

     

    Templates

    Use pre-made templates or duplicate a template to customize it to your preference. Once a template is saved, you can access it when you create your email or text campaigns.