Set Up PAX A920Pro

This guide will help you prepare and configure your PAX A920Pro handheld device in order to quickly begin processing payments.

Table of Contents

PAX A920Pro Accessories & Specifications

Charging the Device

Install the Printer Paper

Connect Device to Wifi

Install ABCPOS App 

Frequently Asked Questions (FAQ)

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Your A920 Pro Device comes with the following accessories:

1. PAX A920Pro Payment Device 
2. Roll of Printer Paper 
3. AC Power Outlet 
4. USB to USB Type-C charging cable 

PAX A920Pro Specs

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1. On the back of the device at the bottom, unlock the battery cover and remove it. Lift the battery from the device and remove the plastic tab.
2. Re-install the battery and cover.  
3. Start charging the device by inserting the USB Type-C connector in the device's charging port, located on the left side.

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1. On the back of the device near the top, lift the lever to unlock and open the printer cover. 
2. Make sure the paper unrolls from the back of the roll. Place the roll of printer paper in the paper tray, leaving about 2 inches (5 cm) of paper beyond the printer's cutter. 
3. Close the printer cover until it snaps into place and remove any excess paper. 

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1. On the terminal’s main screen, go to Settings > Network & Internet > Wi-Fi
2. Turn on Wi-Fi and select your desired network. Enter password and connect to Wi-Fi

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1. Download and install the Abcpos App from the PAXStore on the terminal. 
2. Input the Username and Password
3. Choose the Main Computer to connect with ABC Handheld POS
4. Login to ABC Handheld POS with your account

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• 我们是顶级支付公司FirstData (Fiserv) 的认证 ISO.  We are First Data Independent Sales Organization (ISO) partner. 
  
  

Are Apple Pay, Google Pay, or contactless payment supported?

• 可以, 我们支持多种类型的移动支付, 让顾客的支付过程更加快捷简单。Yes, we support several types of digital payments to make the payment process faster and easier for customers.

What payment methods are supported by card readers?

1. Magnetic Stripe Card
   1. Slide the card through the card reader slot from left to right or from right to left Make sure that the card is fully inserted into the card reader while swiping the card.
2. IC/Smart Card Reader
   1. Insert the card fully into the reader with the metallic contacts facing up. Make sure that the card is fully inserted into the card reader while scanning the card.
3. Contactless Card Reader
   
   1. The contactless card reader reads cards and devices placed roughly within an inch (2.5 mm). For best results, place as close to the reader as possible and center the card over the tap to pay icon at the top of the device.

Device Care & Maintenance

How to clean the device?

•  To clean the screen, apply distilled water or mild glass cleaner onto a soft, lint-free cloth and gently wipe the terminal.

 precautions are needed for lithium-ion batteries？

• Do not use or place the device or battery in hot areas, direct sunlight and/or smokey, dusty environments.

• Do not strike, squeeze, and/or tread on battery.

When should the battery be replaced?

• If the battery is deformed or damaged, please stop using it immediately and replace it.
• If the continuous working time is only half of a new battery, the battery life may be at its end. Please replace it. 

How should I take care of the battery?

• The specified battery model and charger must be used, otherwise there may be an explosion. 
• The charging time cannot exceed 24 hours. Please recharge in an appropriate time and then disconnect the device.

• Recharge the battery at least once every 6 months to avoid shortening its life. Replace battery every two years.

• Correctly dispose of your used batteries

Repairs or Damages

What are usage tips for terminal installation?

• If any cables become damaged, seek a replacement.
• Do not insert unknown materials into any port on the A920 Pro; this may cause serious damage.
• If repairs are required, we recommend contacting our tech support at (718) 878-6666 instead of attempting it on your own.
• Avoid exposing the device to an excessively hot, dusty, or strong electromagnetic environment.

Employee POS Training

Will you provide training? How long does it take?

• Yes, we provide complimentary online/offline training. Training can be completed in a few hours or less. Call us to schedule training at  (718) 878-6666

Can you connect my new products with my original point of sale?

• Yes, our technical team will contact you and provide technical support for you.

Will there be additional hardware required?

• No, our devices utilize cloud-based software. Please contact our sales team at 718-321-3888 if you have any other needs.

Tech Support

How do I obtain technical support? What are their hours of operation?

• It’s very easy to get a technical assistant with ABCPOS, just call us at (718) 878-6666. We provide complimentary 24/7 technical support for all customers.

What if I need on-site technical support? Do I need to pay extra?

• If there are any system problems, we offer complimentary on-site technical support. We will also repair it for free if it falls under the 1 year warranty terms. 

Production Cost & Security

How much does the handheld POS cost?

• Contact our sales team at (718) 321-3888 for a personalized and accurate quote. 

Can I get a refund if I am not satisfied with it?

• Yes, if you are not satisfied with your purchase, you can get in touch with our support team. We do not refund hardware fees.

I use the free trial version now. Will the data in the cloud be lost if I do not renew it after the trial period?

• Your data will not be lost. You can export and keep your data.

If something unexpected happens, will my data disappear or be leaked?

• ABCPOS uses secure cloud storage with automatic updates to safeguard your data, saving you time, effort, and money.
  
  

For further assistance, feel free to reach out to your sales representative or contact the ABC technical support team at +1-718-878-666.