How to manage POS orders, including placing, holding, searching, and handling online orders.
Table of Contents
Send Order to Kitchen
This feature may be useful for Pickup, Delivery, or Dine-in orders
- Press Send All to send items to the kitchen BEFORE payment
Hold Order
If the current customer needs more time to place their order, you can use the hold function to save their ordered items and serve the next customer.- Press Hold in the bottom left corner next to Pay.
- An order # will pop up and it will clear the register for the next order
Search an Order
- Click on the Order icon in the top navigation bar to view All Orders
- In the bottom left corner, click to search for an order by phone number or receipt number
Void Order
Voiding an order deletes it from sales, refunds payments to the original method, and prints a void receipt- Go to Order List page
- Click on the order you'd like to void and press Void
- Confirm that voiding the order will delete the order's invoice and transaction records
- Select void reason
Reopening an order
Reopen a paid order to cancel/undo the previous payments. The order status will be changed to “Open Order”. You can pay for the order again to close the order.
- Go to Order List Page
- Find the order you want to reopen and press Reopen
- Confirm that reopening the order will delete the order's invoice and transaction record
- The order status will now change to Open Order
Delay Order
This feature works with Dine In/Stay Orders only.
- Click Delay Send
- Select the items you'd like to delay and then select the delay time
If you don't see the Delay Order feature, check your Back Office settings and enable this feature. Settings > Store Settings > POS Display Settings
Add Deposit to Order
- Tap Deposit in the action bar on the payment screen
- Enter the deposit amount and tap Pay
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- Go to Order List
- Search for the order with the date and the order number
- Tap the order and finish paying to close the order
