What's a void order?
- Voiding an order means deleting the order and the order will no longer be considered part of the sales. The employees need permission to void an order. After voiding an order, the payments will be refunded, and the void order ticket will be printed on your kitchen/packer/receipt printers.
- If the order is open: “Void” will close this order and change the order status to “Void Order”
- If the order is paid/closed:
- Before Batch Close, the credit card payment will be refunded.
- After Batch Close, the check will be voided, and you have to manually do a refund to the customer
- The payments will be canceled.
- Paid by gift card/ loyalty: the balance will be refunded to the original method of payment.
How to void an order?
- Go to the order list page.
- Find an order you want to void.
- Tap “Void” → tap “YES” to continue.
- Select a reason
- You can go back to the order status should be "Void Order" now.
Reopening an order
What is “Reopen”?
You are able to reopen a paid order to cancel/undo the previous payments. The order will not be voided/deleted and the order status will be changed to “Open Order”. Then you can pay for the order again to close the order.
- Go to Order List Page
- Find an order you want to reopen.
- Tap “Reopen” → Tap “Yes”
- This order status will be changed to “open order”
