How to Set Up and Manage Scheduled Orders

This feature enables customers to place orders anytime and choose their desired pickup time.

Set Up Schedule Orders

Add On > Online Order > View Settings > Order Settings > Available Order Time

1. Enable Scheduled Orders
   1. Select "Order can be placed at any time" to allow customers to place orders during non-business hours
2. Optional Features
   1. Auto Accept Orders: Automatically accept all orders without manual confirmation and print sale receipts
   2. Order Cancellation: Allow customers to cancel orders before merchant accepts them
   3. Store Status: If the store is paused, online orders are disabled, and customers can only browse the menu
   4. Special Hours and Closures: Set special hours for holidays or closures to override regular store or delivery hours
   5. Email Notification Receiver: Choose the email address that will send order status notifications to the user.

 

How it works

Orders placed outside business hours will be sent to the store at opening.

• If Auto Accept Order is ON:
  • Any Order that is scheduled for the current day will be displayed under In Progress
  • Any order that is scheduled for the following day or any day in advance will be displayed under Scheduled
• If Auto Accept Order feature is OFF:
  • ALL orders scheduled for the current day and any day in advance will be displayed under New

Here’s what the customer will see when placing a schedule order during non-business hours: