---
title: Scheduled Online Orders
description: This feature enables customers to place orders anytime and choose their desired pickup time.
---

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# Scheduled Online Orders

## This feature enables customers to place orders anytime and choose their desired pickup time.

### Set Up Schedule Orders

**Add On > Online Order > View Settings > Order Settings > Available Order Time**

1. **Enable Scheduled Orders** 
     1. Select **"Order can be placed at any time"** toallow customers to place orders during non-business hours
2. **Optional Features** 
     1. **Auto Accept Orders:** Automatically accept all orders without manual confirmation and print sale receipts
     2. **Order Cancellation:** Allow customers to cancel orders before merchant accepts them
     3. **Store Status:** If the store is paused, online orders are disabled, and customers can only browse the menu
     4. **Special Hours and Closures:** Set special hours for holidays or closures to override regular store or delivery hours
     5. **Email Notification Receiver:** Choose the email address that will send order status notifications to the user.

![](https://knowledge.abcpos.com/hs-fs/hubfs/image-png-Jan-17-2025-06-06-38-2978-PM.png?width=688&height=348&name=image-png-Jan-17-2025-06-06-38-2978-PM.png)

 

How it works

Orders placed outside business hours will be sent to the store at opening.

- If Auto Accept Order is ON: 
    - Any Order that is scheduled for the current day will be displayed under **In Progress**
    - Any order that is scheduled for the following day or any day in advance will be displayed under **Scheduled**
- If Auto Accept Order feature is OFF: 
    - ALL orders scheduled for the current day and any day in advance will be displayed under **New**

The store has 30 minutes to manually accept the order. If not accepted within this time, the order will be automatically marked as **Missed** and the customer will receive an email about order cancellation.

Here’s what the customer will see when placing a schedule order during non-business hours:![](https://knowledge.abcpos.com/hs-fs/hubfs/image-png-Jan-17-2025-06-51-09-7738-PM.png?width=688&height=611&name=image-png-Jan-17-2025-06-51-09-7738-PM.png)

 

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