Getting Started: SUNMI Handheld Device

This guide provides an overview of the basic features of the handheld POS device to help you get started.

Table Management

Payment

Order Management

Order Screen Features

Table Management

Table Status

• Seated (Yellow): Table is occupied and order has not been sent to kitchen

• Sent (Orange): Order has been sent to the kitchen
• Check (Blue): Check has been printed out
• Available (Teal): Default table setting. Table is available
• Paid (Green): Order has been paid. Table is not clear yet
• Shared (Purple): Table is shared and there are multiple orders in progress
  
  

Table Features

• Load: Edit current order
• Send: Send current order to the kitchen
• Discount: Reduce the price of the overall check or specific item by a percentage (%) or amount ($)
  • You can only discount the whole order after it is sent to the kitchen from this screen
• Split: Allows you to split the bill evenly, by dish or, custom split
  • Split Evenly: The default is splitting by the # of guests
  • Split by Dish: The default is splitting by 2
  • Custom Split: Enter in a custom amount 

• Share Table: Enables you to take and manage separate orders for different parties sharing the same table.Tapping the shared table will show the current orders in progress. Tap the “+ Add Party” button to add another party.

• Clear Table: Once all orders are paid, the table can be cleared and will automatically be marked as available.
  • If one or more orders did not complete payment, you will not be able to clear the table. Cleared tables will automatically be labeled as available. 

• Combine: Allows you to combine orders from different tables into a single bill for payment.
  • Select order and press "Combine". Select additional orders and press done to merge orders into one bill. 

• Switch Table: Allows you to switch a customer's table after placing an order
  • Press "Switch Table". Select your desired table from the list of a list of available tables
  • If there is already an order on the selected table, the table will automatically become a shared table
• Change Server
  
  • Tap "Change Server". Select your desired server from the list of available servers

Here we will briefly go over how to manage all orders from:

• Dine In Orders: Overview of Dine In Orders ONLY

• Summary: Overview of To Go Orders AND Dine In Orders

Top Bar Order Functions

• Hold: This feature can be used if you want to add items to a check, but do not want to send it to the kitchen yet
• Pay: Access payment page which includes print receipt, discount entire order, surcharge, taxes, promo code, and payment options
• Multi-Select Items: Select multiple items from your current order
  • Tap Multi-Select at the top bar. Once the button switches to Single Select, select your desired items 
• Send Options: Send the entire order (Send All) or specific items (Send Select) to the kitchen for preparation. 
  • Send All: Finalize customer order and press Send. The table will appear orange on the overall table screen
  • Send Select: Select items using Multi-Select and press Send. Sent items will be highlighted

Scrolling Horizontal Bar:

• Special Request: Add special instructions by clicking on custom buttons to make modifications (Ex. Add Meat, Less Ice, No Sauce, On the Side, etc)

• Add, Minus, Delete: Select an item and you can add, minus or delete
• Discount: Reduce the price of the overall check or specific item by a percentage (%) or amount ($)
  • Whole Order: Select Discount and enter a percentage or amount
  • Single Item: Select a single item, select discount, and enter a percentage or amount

• Comp: Selecting this option lets you offer a complimentary or free item(s) to a customer
  • NOTE: You can only comp one item at a time. 

• Breakline: Use a breakline to separate specific item(s) from the rest of the receipt. Simply select the item and click "Breakline" to add a line below it
  • (For example, if a customer is dining in but wants a particular item to be "To Go," you can use a breakline to distinguish that item on the receipt) 
• Note: Provide a short typed note for a specific item
• Price Override: Allows an authorized person to change the automated price of a product or service, in order to apply a discount
  • NOTE: You can only comp one item at a time