Function Overview
In certain business scenarios where customers need to place multiple orders and view menus several times (such as hot pot or buffet restaurants), traditional restaurants that rely on manual waiter service can consume a significant amount of human resources. At ABC, we introduce the tablet ordering function specifically designed to help dining establishments reduce labor costs and enhance efficiency while providing a seamless ordering experience to improve the dining experience for customers. It acts as a dedicated restaurant server, ready at the tableside to promptly address various customer needs.
Two Ordering Modes
The feature currently implements two ordering modes: 'Direct-to-Kitchen' mode and 'Confirmation before Sending' mode.
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Direct-to-Kitchen
Step 1：Start Ordering
Once the user sets the preferred language on the homepage, they can begin placing orders.
Step 2：Add dishes to the cart
On the left side of the page, there are two levels: 'Menu Book' and 'Categories,' used to display dishes. After selecting a specific dish category, the dish details will be shown on the right side of the page. Tapping the 'Add' button below the dish on the right will add the corresponding dish to the cart. If only one menu book is available for tablet ordering, the left side will directly display the category level within that menu book.
For some dishes, selecting 'specifications' and 'sides' is required when adding them to the cart. Customers can follow the specific page information to guide them through the addition.
Step 3. Confirm the cart
After adding items, users can access the shopping cart by clicking the 'Cart' button in the top right corner of the ordering page to review the selected dishes. Once the dish details are confirmed, they can click the 'Send' button to send the order to the kitchen for preparation.
Thus, the process of placing an order by the customer is completed. Now, all that's left is to wait for the delicious dishes to be served.
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Confirmation before Sending
The process for the Confirmation before Sending mode is similar to the Direct-to-Kitchen mode, with an additional confirmation step required by the server after the user finishes the order. This intervention by the server ensures accuracy and efficiency in sending the kitchen the ordered dishes.
When the server approaches the table, they can close this window to verify and confirm the items added during this session. Afterward, they can enter their employee PIN code to send the items in the cart to the kitchen.
Call Waitstaff & Check Order
In both of the above ordering modes, customers can also call for human assistance at any time by clicking the 'Call Waitstaff' button at the top of the ordering page. Additionally, they can view the dishes that have been sent to the kitchen by clicking the 'Order' button at the top right corner.
Two types of table binding modes
Our tablet ordering system not only supports pairing and binding between one device and one table, dedicated to serving that specific table, but it can also transform into a 'shared tablet.' In this mode, the user selects the table number before each order to start the corresponding service. Switching between these two modes is managed through a toggle switch in the Settings - Terminal page.
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Lock Table
In this mode, when each new batch of customers places an order, they do not need to select a table number. They can simply click the 'Start' button to directly enter the ordering interface and begin using it. The business owner can manage the binding between the tablet and table number by accessing the settings page.
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Non-locked Table
In the non-locked table mode, customers or staff members need to select the table number before placing an order each time they are seated. It's important to note that in the non-locked table mode, if an incorrect table number is chosen, customers can rectify it by returning to the homepage and re-entering the ordering page to select the correct table number for placing the order.
Other Settings
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Employee served
Considering the frequent scenario in tablet ordering where each staff member assists with one device, we have implemented the feature of binding each device with a specific staff member. In the device settings page, you can select the corresponding staff member from the list of all staff members in the store to bind the service device. Subsequently, all orders processed on this tablet will be associated with the currently selected staff member.
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Call to service send to
For larger-sized establishments, where there are multiple tables, each table's call range needs to be limited. Therefore, on the settings page, we have provided an option to select the POS device that each tablet can call. This function allows the store to define the call range for each tablet, precisely controlling the dissemination of relevant information within specific boundaries.
